What Information We Collect

We collect information directly from you when you use our budget creation tools and services. Here's what that looks like in practice:

Information You Give Us

• Account details: Name, email address, phone number when you sign up
• Financial information: Income data, expense categories, and budget preferences you enter into our tools
• Communication records: Messages you send us through contact forms or email
• Payment information: Billing details if you subscribe to premium features (processed securely through our payment provider)

Information We Collect Automatically

When you visit our website, we gather technical information to improve your experience:

• Device type, browser, and operating system
• IP address and general location (city level, not your street address)
• Pages you visit and features you use
• Time spent on different sections of our site

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to helping you manage your finances better.

Data Storage and Security

Your financial data is stored on secure servers located in Australia. We use industry-standard encryption both when data travels between your device and our servers, and when it's sitting in our database.

Our team members can only access your data when necessary for support purposes, and every access is logged. We review these logs regularly to spot any unusual activity.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you several rights when it comes to your personal information. Here's what you can do:

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days and won't charge you a fee unless your request is clearly unreasonable or repetitive.

Sharing and Disclosure

We don't sell your information to third parties. Period. But there are limited situations where we share data:

Service Providers

We work with companies that help us run our business—email services, payment processors, hosting providers. These partners can only use your data to perform their specific job, and they're contractually required to protect it.

Legal Requirements

If we receive a valid legal request from Australian authorities (like a court order or subpoena), we may need to disclose information. We'll notify you unless legally prohibited from doing so.

Business Transfers

If melysora is acquired or merged with another company, your information would be part of that transfer. You'd be notified beforehand, and the new owner would be bound by this privacy policy until they provide you with a new one.

Cookies and Tracking

We use cookies—small text files stored on your device—to remember your preferences and understand how you use our site. You can control cookies through your browser settings, though some features might not work properly if you disable them.

Our site uses both essential cookies (required for basic functionality) and optional cookies (for analytics and personalization). When you first visit, we'll ask for your consent for the optional ones.

Data Retention

We keep your information for as long as you have an active account. After you close your account:

• Most personal data is deleted within 90 days
• Financial records are kept for 7 years to comply with Australian tax laws
• Anonymized usage data may be retained indefinitely for research and improvement
• Communication records are kept for 3 years for customer service quality purposes

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

International Users

While we're based in Australia and primarily serve Australian clients, people from other countries can use our services. Your data will be stored on Australian servers and subject to Australian privacy laws, which generally provide strong protections comparable to GDPR standards.

If you're accessing our services from outside Australia, you're consenting to the transfer and processing of your information in Australia.

Changes to This Policy

We update this policy occasionally as our services evolve or laws change. When we make significant changes, we'll email you at least 30 days before they take effect. The "last updated" date at the top shows when the current version came into force.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.

Making a Complaint

If you're unhappy with how we've handled your information, please contact us first—we'll do our best to resolve things. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):